Store Policies

PROCESSING TIME

Ready to Ship Items: Most items are ready to ship and will be packaged up and shipped out within 1-3 business days.  Look for this Ready to Ship badge to understand what can be shipped right away:

Ready to Ship Badge

Made to Order Items: Current turnaround time for made to order items is 1-2 weeks. Oftentimes orders will process faster than that but we can’t guarantee a faster processing time.  Please contact us if you need your item sooner and a rush fee will be applied to your order.  All items that are made to order will be indicated in the product description with this Handmade to Order badge:

handmade badge

 

CUSTOM ORDERS

We always love creating new products from scratch.  Please contact us for a quote.  Custom orders may have a longer processing time.  Ask us for details.

 

SHIPPING

All orders are shipped via USPS.

USPS Delivery Times:

  • First Class Mail: delivered in 2-5 business days
  • Priority Mail: delivered in 1-3 business days (includes $50 insurance coverage)
  • Priority Mail Express: delivered in 1-2 days (includes $100 insurance coverage)

You will receive an email notification with tracking information once your order has shipped. Any returned packages (due to an incorrect address, failure to pay customs fees, etc.) are subject to additional shipping fees to reship the package.

 

INTERNATIONAL SHIPPING

USPS International Delivery Times:

  • First Class Mail International: shipping times vary and can take several weeks to deliver
  • USPS Priority Mail International: delivered in approximately 6-10 business days
  • USPS Priority Mail Express International: 1-3 business days

International orders include insurance and may be subject to additional fees or other taxes imposed from your country.  Labor of Love Baby Boutique is not responsible for duty or brokerage fees for international shipping, these charges come from your country during importation of your package.

 

SHIPPING CALCULATION

We do our best to apply fair shipping costs to each order.  Shipping costs are calculated automatically during checkout and are based on the total weight of your package.

 

SHIPPING TIMELINE

Selecting expedited shipping during checkout does not ensure a faster processing time.  Your product may still need 1 to 2 weeks to be handmade before your order is ready to ship.  Please contact us if you need your item sooner and a rush fee will be applied to your order.

 

60 DAY WARRANTY

I offer a 60 day warranty on my products. This covers all workmanship defects on construction such as elastics, Aplix, snaps, seams etc. Please note that fabric wear is NOT a workmanship defect. With general use and care fabrics will shrink, fade, pill, and/or breakdown over time (this is especially true with cloth diapers which are a heavy use item). Fabrics will also wear differently depending on your water, wash routine, detergents etc.

I stand by my products and take great care to offer a quality well made product. After you receive your item if you notice a defect I will be happy to address the problem by either repairing or replacing the defected item at no cost to you.

 

REFUNDS AND EXCHANGES

If you are unhappy with the item you purchased, you may exchange or return the item for store credit only (shipping fees are non-refundable). Returned items must be in brand new condition (not washed, worn, damaged, etc.) with all original packaging and tags. Any returns must be made within 10 business days of original order date. Damaged items will not be accepted for a return. A store credit will be issued after the item is received and inspected. All custom orders and personalized items are final sale. Be sure to obtain delivery confirmation on your package for tracking purposes. Insurance is also highly recommended as we are not responsible for lost or damaged packages. Exchanges are subject to additional shipping charges.

 

COUPONS AND PROMOTIONS

We occasionally offer coupons, discounts, free shipping, or other promotions.  We also offer a onetime 20% off coupon for all new subscribers to our email list.  Some coupons, discounts, or promotions may not be valid on our newest product line.